Complimentary insured shipping worldwide. Duties and taxes included.
FINE JEWELLERY. QUIET INTELLIGENCE.

CUSTOMER CARE

Care & Hallmarking

Small rituals of care, for the pieces you keep close.

Caring for your jewellery

Wipe with a soft, dry cloth after wear. Avoid perfume, lotion and chemicals. Store in your House of Tulsy box, away from other pieces. Gold vermeil benefits from gentle care to preserve its finish.

Caring for your intelligence module

Charge every 5 to 7 days with the magnetic charger. Splash-resistant: remove before swimming, bathing or showering. Keep the sensor window clean for accurate readings.

Hallmarking and purity

Solid gold pieces are hallmarked to certify their purity. Gold vermeil pieces are 18K gold over sterling silver.

Specific hallmark details: awaiting confirmation.

Repairs and servicing

Contact our care team for repairs, resizing or module support. Servicing process: awaiting confirmation.

Size guide

Measure your wrist just above the wrist bone. For accurate readings, your bracelet should sit snugly with the clasp resting against the inside of your wrist. Not sure? Your first size exchange is free.

Wrist measurements for sizes S, M and L: awaiting confirmation.

Warranty

2 years on jewellery craftsmanship and 12 months on the intelligence module, in addition to your rights under the Australian Consumer Law and the consumer laws of your country.

Contact our care team